# All-in-One: Native E-signature Experiencing Errors

- Provider: [Ashby](https://down.guide/ashby)
- Level: confirmed
- Impact: Partial outage
- lasted 5h 5m
- started 2026-02-13 05:10 UTC
- Recruiting, Dropbox Sign
- id: DWN-1d44ddc5a7
- Official page: https://stspg.io/byx30w20p474

## Updates from Ashby
### 2026-02-13 05:10 UTC: investigating
There is an issue with an upstream provider. E-Signature requests may result in errors.

### 2026-02-13 06:26 UTC: identified
Native e-signatures are non-functional in Ashby due to an issue with an upstream provider. Ashby may display a success message, but the upstream provider will not be able to complete the e-signature process.
We are working with the upstream provider to restore service. Until service is restored, customers will need to use our DocuSign integration or an e-signature service outside of Ashby.
We will provide an update once we get more info from the upstream provider.

### 2026-02-13 09:22 UTC: monitoring
We're seeing signs of recovery with the upstream provider and are actively monitoring.

### 2026-02-13 10:15 UTC: resolved
The issue has been resolved by the upstream provider.

---
down.guide reads providers' official status pages every minute and adds its own evidence, always labeled. Free, no account. Agents: MCP at https://down.guide/mcp, REST at https://down.guide/api/v1, feeds at https://down.guide/feed. Built by Sazabi (https://sazabi.com/?utm_source=down-guide&utm_medium=markdown).