# DropBox Sign updates not reflecting in Ashby

- Provider: [Ashby](https://down.guide/ashby)
- Level: confirmed
- Impact: Partial outage
- lasted 1h 5m
- started 2026-06-24 21:16 UTC
- Dropbox Sign
- id: DWN-2bc91895bc
- Official page: https://stspg.io/12lpxbw3lt6g

## Updates from Ashby
### 2026-06-24 21:16 UTC: identified
Starting at 4:30PM (UTC), Ashby stopped being able to process inbound data from Dropbox Sign. E-Signature requests were sent, but status updates were not recorded.

### 2026-06-24 21:51 UTC: monitoring
A fix has been implemented, and data is in the process of being recovered.

### 2026-06-24 22:21 UTC: resolved
This incident has been resolved.

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