# Structured resume parsing unavailable

- Provider: [Ashby](https://down.guide/ashby)
- Level: confirmed
- Impact: Degraded
- lasted 3h 37m
- started 2026-07-08 00:40 UTC
- Recruiting
- id: DWN-aa62169abd
- Official page: https://stspg.io/lb8ydzcmlr3p

## Updates from Ashby
### 2026-07-08 00:40 UTC: identified
Due to an issue with a downstream provider, newly uploaded resumes are not being automatically parsed into structured data. Resume files remain available in the app, but contact info, work history, and plain-text content are not currently being extracted from newly-uploaded resumes. Application form autofill, AI job criteria evaluation, and resume-based search may be affected for new resumes. Email and Chrome extension resume imports may also fail until parsing is restored.

### 2026-07-08 00:58 UTC: monitoring
Newly-uploaded resumes are now being parsed successfully. Resumes that failed to parse during the incident will be backfilled.

### 2026-07-08 04:17 UTC: resolved
This incident has been resolved. Resumes that failed to parse during the incident have been backfilled.

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