# Ashby is unavailable or slow to load in South East Asia due to upstream provider

- Provider: [Ashby](https://down.guide/ashby)
- Level: confirmed
- Impact: Degraded
- lasted 5d 22h
- started 2026-09-22 14:27 UTC
- Recruiting, Analytics
- apac
- id: DWN-c87c50537a
- Official page: https://stspg.io/kb9c235tjf8m

## Updates from Ashby
### 2026-09-22 14:27 UTC: investigating
We are currently investigating an issue affecting app availability in South East Asia.

### 2026-09-22 14:27 UTC: investigating
We are continuing to investigate this issue.

### 2026-09-22 20:05 UTC: investigating
We have determined the issue to be a service degradation in Cloudflare's Asia region. We are working with them to get this resolved.

### 2026-09-23 09:20 UTC: monitoring
We are no longer seeing the issue, we will be monitoring until we have had confirmation that the issue is resolved upstream.

### 2026-09-23 10:48 UTC: identified
The issue appears to have resurfaced, we are awaiting an update from our upstream provider. If possible, we recommend using a VPN to a server outside the affected region.

### 2026-09-23 19:02 UTC: identified
Our upstream provider has identified multiple subsea internet cable outages resulting in slowdowns in the Asia-Pacific region since September 21.

### 2026-09-24 08:46 UTC: monitoring
We have been informed that traffic is being re-routed around the affected region by our upstream provider. We will continue monitoring until we have confirmation that the issue is fully resolved.

### 2026-09-28 13:18 UTC: resolved
This incident has been resolved.

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