# Billing Balance & Notification Delays

- Provider: [AssemblyAI](https://down.guide/assemblyai)
- Level: confirmed
- Impact: Degraded
- lasted 3h 8m
- started 2026-05-07 13:56 UTC
- Billing
- id: DWN-7d2b1059b0
- Official page: https://stspg.io/vb0x1rd2xth1

## Updates from AssemblyAI
### 2026-05-07 13:56 UTC: investigating
We are currently investigating an issue affecting billing balance updates and notifications. Some customers may notice that their account balance is not reflecting the most up-to-date usage. Additionally, the following notifications may not be delivered as expected:
- Low balance and $0 balance alerts
- Autopay confirmation emails
- Custom email alerts for usage spend and threshold notifications
Our team is actively working to identify the root cause and restore normal functionality. We will provide updates as more information becomes available.

### 2026-05-07 14:27 UTC: identified
The issue has been identified and a fix is being implemented.

### 2026-05-07 16:34 UTC: monitoring
A fix has been implemented and we are monitoring the results.

### 2026-05-07 17:04 UTC: resolved
This incident has been resolved.

---
down.guide reads providers' official status pages every minute and adds its own evidence, always labeled. Free, no account. Agents: MCP at https://down.guide/mcp, REST at https://down.guide/api/v1, feeds at https://down.guide/feed. Built by Sazabi (https://sazabi.com/?utm_source=down-guide&utm_medium=markdown).