# Degraded New Account Signup and Account Provisioning

- Provider: [AssemblyAI](https://down.guide/assemblyai)
- Level: confirmed
- Impact: Degraded
- lasted 1h 14m
- started 2026-05-27 21:00 UTC
- Dashboard
- id: DWN-9de67f84ab
- Official page: https://stspg.io/k2xkcv31ddn7

## Updates from AssemblyAI
### 2026-05-27 21:00 UTC: investigating
We are currently experiencing degraded performance with new account signups and provisioning due to an upstream issue with our billing provider. Existing accounts and API usage are unaffected. New users may experience errors or delays when creating an account. Our team is actively working with our provider to resolve the issue and will provide updates as more information becomes available.

### 2026-05-27 21:16 UTC: monitoring
Account signups and upgrades have recovered and we are seeing successful new account creation. Our team is continuing to monitor and clean up a small number of affected accounts. We will provide a final update once fully resolved.

### 2026-05-27 22:13 UTC: resolved
Processes are continuing to work normally, and all affected accounts have been fixed, so we are not moving this issue to resolved.

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