# Failures triggering workflow runs

- Provider: [Attio](https://down.guide/attio)
- Level: confirmed
- Impact: Partial outage
- lasted 1d 23h
- started 2026-07-21 17:35 UTC
- id: DWN-5cacd27b5f
- Official page: https://status.attio.com/incidents/01KY2VYHJXXFS56KW15VPQ58TG

## Updates from Attio
### 2026-07-21 17:35 UTC: investigating
We're investigating reports of workflows failing to trigger.
We are currently investigating the root cause and our team is working to resolve the issue as quickly as possible.

### 2026-07-21 17:39 UTC: identified
An issue has been been identified. 
We have identified the root cause and our team is working to resolve the issue as quickly as possible.

### 2026-07-21 18:00 UTC: monitoring
Our team has deployed a fix for the issue and are currently monitoring the system to ensure the issue is resolved.

### 2026-07-21 20:19 UTC: monitoring
Between 16:33 and 18:01 UTC on July 21, 2026, some workflows failed to trigger correctly.
\*\*What happened:\*\* An infrastructure configuration change deployed shortly before the incident caused an error when encrypting the content of newly received workflows, which caused some workflow triggers not run properly.
\*\*What we did:\*\* We reverted the change and corrected the underlying infrastructure configuration. All impacted workflow triggers resumed processing normally by 18:01 UTC, and we've since confirmed triggers are operating correctly.
We’re continuing to investigate recovering runs triggered during this timeframe. We’ll update this page as soon as we have an update.

### 2026-07-23 17:29 UTC: resolved
The issue has now been resolved and we have directly notified all customers who were impacted by this outage.
We’re sorry for any inconvenience caused.

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