Elevated errors

What to do

• Check whether your product depends on Autumn. Check your stack

  Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.

• Confirm your retries, queues and scheduled jobs caught up after the 26m it lasted.

  Anything that failed between 2026-11-02 18:58 UTC and 2026-11-02 19:24 UTC may need a replay.

• Subscribe to Autumn's feed to hear about the next one first. RSS feed

  https://down.guide/feed?provider=autumn works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

Updates from Autumn 2

1. investigatingNov 2, 2026, 6:58 PM UTC

   We have been notified of the issue and are actively investigating. We will provide updates as soon as possible.

   provider

2. resolvedNov 2, 2026, 7:24 PM UTC

   This has now been resolved. Write up below: On November 2, 2026, from 18:55 to 19:22 UTC, Autumn’s balance processing service was partially degraded, affecting about 1.2% of API requests. Most of these were served in a fallback mode where balance checks allowed access instead of blocking it, so balance and usage data may have been briefly out of date. The cause was a malformed balance record that our balance service couldn’t process, which stalled balance processing for a subset of customers; we shipped a fix so the service handles these records safely, and everything has been working normally since 19:22 UTC.

   provider

Corrections

None so far.

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