# JFK Datacenter Incident

- Provider: [Bandwidth](https://down.guide/bandwidth)
- Level: confirmed
- Impact: Degraded
- lasted 4h 45m
- started 2026-08-14 13:30 UTC
- Inbound Calling (SIP) - United States, Outbound Calling (SIP) - United States
- us
- id: DWN-0162bc23b7
- Official page: https://stspg.io/jknk7t49x7ln

## Updates from Bandwidth
### 2026-08-14 13:30 UTC: investigating
Bandwidth is investigating an incident impacting a subset of voice traffic transversing our JFK Datacenter. Impacted traffic may retry via a redundant datacenter.

### 2026-08-14 13:40 UTC: monitoring
Teams are observing expected network performance and will monitor for stability.

### 2026-08-14 18:15 UTC: resolved
This incident has been resolved.

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