# Messaging Incident

- Provider: [Bandwidth](https://down.guide/bandwidth)
- Level: confirmed
- Impact: Degraded
- lasted 6h 11m
- started 2026-08-18 07:57 UTC
- SMS Messaging (SMPP)
- id: DWN-15748627e1
- Official page: https://stspg.io/zmgz7jt153np

## Updates from Bandwidth
### 2026-08-18 07:57 UTC: investigating
Bandwidth teams are investigating an incident impacting some inbound and outbound messages via a specific carrier. Teams are working to restore expected network performance.

### 2026-08-18 07:59 UTC: investigating
We are continuing to investigate this issue.

### 2026-08-18 11:33 UTC: investigating
Teams continue to investigate this incident and have determined it’s isolated to messages to the carrier Symbio.

### 2026-08-18 14:08 UTC: resolved
This incident has been resolved.

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