# Toll Free SMS Delays - Verizon

- Provider: [Bandwidth](https://down.guide/bandwidth)
- Level: confirmed
- Impact: Degraded
- lasted 7h 43m
- started 2026-10-08 21:04 UTC
- Toll-Free SMS - Outbound
- id: DWN-1a407270e6
- Official page: https://stspg.io/6y4khkbjblsp

## Updates from Bandwidth
### 2026-10-08 21:04 UTC: investigating
Bandwidth teams are currently investigating toll-free SMS messaging delays to Verizon destination.

### 2026-10-08 23:08 UTC: identified
Teams have identified the source of this incident as an off-network condition. We are engaged with the impacted industry provider and are working to restore expected messaging delivery.

### 2026-10-09 02:41 UTC: monitoring
Teams are observing expected messaging traffic behavior and will monitor for stability.

### 2026-10-09 04:47 UTC: resolved
This incident has been resolved.

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