# Japan outbound calling incident

- Provider: [Bandwidth](https://down.guide/bandwidth)
- Level: confirmed
- Impact: Partial outage
- lasted 15h 12m
- started 2026-10-20 22:29 UTC
- Outbound Calling- Japan
- jp
- id: DWN-20d99d01c1
- Official page: https://stspg.io/xwmvmnxz54ww

## Updates from Bandwidth
### 2026-10-20 22:29 UTC: investigating
Bandwidth teams are investigating outbound Japan based calls that may not complete as expected at this time.

### 2026-10-21 00:21 UTC: monitoring
Teams are observing expected outbound, calling behaviors and will monitor for prolonged stability.

### 2026-10-21 09:26 UTC: monitoring
Teams are observing expected outbound, calling behaviors and will monitor for prolonged stability.

### 2026-10-21 13:41 UTC: resolved
This incident has been resolved.

### 2026-10-22 07:23 UTC: postmortem
Between 16:09 UTC and 23:12 UTC on October 20th, 2026, outbound Japan based calls may not have completed as expected. 
Bandwidth has concluded its investigation of this issue and details can be found in the following Incident Report: \[https://www.bandwidth.com/support/en/articles/17734056-20261020-bwi-voice-japan-outbound-calls-failing.\](https://www.bandwidth.com/support/en/articles/17734056-20261020-bwi-voice-japan-outbound-calls-failing.) 
We are grateful you have entrusted Bandwidth as your communication partner and we are sorry if this issue resulted in any disruption to your services.

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