# Global Portal Incident

- Provider: [Bandwidth](https://down.guide/bandwidth)
- Level: confirmed
- Impact: Degraded
- lasted 8h 17m
- started 2026-03-31 12:18 UTC
- Bandwidth International (fka Voxbone) Portal
- id: DWN-23348c777e
- Official page: https://stspg.io/ylw8v7gcppxt

## Updates from Bandwidth
### 2026-03-31 12:18 UTC: identified
Bandwidth teams have identified an incident impacting CDR and Insights processing in the Global Portal. These reports may be delayed or produce non-enhanced data.

### 2026-03-31 12:36 UTC: monitoring
Teams are observing expected report generation. We will monitor for stability.

### 2026-03-31 20:35 UTC: resolved
This incident has been resolved.

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