# +52 Country Code Prepended to Calling Number - BWI Platform Incident

- Provider: [Bandwidth](https://down.guide/bandwidth)
- Level: confirmed
- Impact: Degraded
- lasted 1d 5h
- started 2026-07-30 17:51 UTC
- Bandwidth International (fka Voxbone) Portal
- id: DWN-256aa7d8e7
- Official page: https://stspg.io/pdhtsvf971mr

## Updates from Bandwidth
### 2026-07-30 17:51 UTC: investigating
Bandwidth teams are investigating an incident where the +52 Country Code is being prepended to the calling number. This is isolated to a specific carrier and a sub-set of traffic.

### 2026-07-30 17:51 UTC: investigating
We are continuing to investigate this issue.

### 2026-07-31 00:38 UTC: monitoring
Teams are observing expected calling behaviors. We will monitor for stability.

### 2026-07-31 17:44 UTC: monitoring
We continue to monitor for stability.

### 2026-07-31 23:02 UTC: resolved
This incident has been resolved.

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