# Legacy Global Portal Incident- Auto Top Off

- Provider: [Bandwidth](https://down.guide/bandwidth)
- Level: confirmed
- Impact: Partial outage
- lasted 18h 47m
- started 2026-04-08 17:00 UTC
- Bandwidth International (fka Voxbone) Portal
- id: DWN-29bc4956ad
- Official page: https://stspg.io/gnb3t9nwwk73

## Updates from Bandwidth
### 2026-04-08 17:00 UTC: investigating
Bandwidth teams are currently investigating an incident impacting auto top offs via credit card on the legacy global portal. Teams are working to restore expected portal payment behavior.

### 2026-04-08 18:16 UTC: identified
Teams have identified the source of this incident, and are working to restore expected portal behavior.

### 2026-04-08 18:30 UTC: monitoring
We are observing expected portal behavior and continue to monitor.

### 2026-04-09 11:47 UTC: resolved
This incident has been resolved.

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