# Non-North American Emergency Address Validation Incident

- Provider: [Bandwidth](https://down.guide/bandwidth)
- Level: confirmed
- Impact: Partial outage
- lasted 7h 54m
- started 2026-11-02 19:49 UTC
- Bandwidth App, Bandwidth International (fka Voxbone) Portal
- id: DWN-2da8970479
- Official page: https://stspg.io/ww9nm3092pmc

## Updates from Bandwidth
### 2026-11-02 19:49 UTC: investigating
Bandwidth teams are investigating an incident impacting the ability to validate non-North American addresses. These address validation requests may not complete as expected.

### 2026-11-02 21:11 UTC: identified
Teams have identified the source of this incident and are working with the impacted vendor to restore expected address validation.

### 2026-11-03 03:43 UTC: resolved
This incident has been resolved.

### 2026-11-03 13:13 UTC: postmortem
Between 20:35 UTC on October 30 and 03:16 UTC November 3, customers encountered a disruption in the ability to validate non-North American addresses. 
Bandwidth is continuing to investigate this issue to identify all actions necessary to prevent this from recurring and will update this post with an Incident Report after investigations have concluded. 
We are grateful you have entrusted Bandwidth as your communication partner and we are sorry if this issue resulted in any disruption to your services.

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