# Outbound Calling Incident

- Provider: [Bandwidth](https://down.guide/bandwidth)
- Level: confirmed
- Impact: Major outage
- lasted 8h 11m
- started 2026-03-27 14:06 UTC
- Outbound Calling (SIP) - United States
- us
- id: DWN-39fdbf093a
- Official page: https://stspg.io/2g5vn7wypdqg

## Updates from Bandwidth
### 2026-03-27 14:06 UTC: investigating
Teams are currently investigating an outbound calling incident where some calls may not complete as expected in our ATL, DFW, and LAX data centers. Teams are working expeditiously to restore expected network behavior.

### 2026-03-27 16:35 UTC: identified
Teams have identified the source of this incident and are working to restore expected network behavior.

### 2026-03-27 19:56 UTC: monitoring
Teams are observing expected network behavior and will continue to monitor for stability.

### 2026-03-27 22:17 UTC: resolved
This incident has been resolved.

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