# Toll-Free Port Activation Incident

- Provider: [Bandwidth](https://down.guide/bandwidth)
- Level: confirmed
- Impact: Degraded
- lasted 2h 46m
- started 2026-10-23 12:11 UTC
- Number Porting
- us
- id: DWN-3e0a1cf6aa
- Official page: https://stspg.io/738mv23rb7k6

## Updates from Bandwidth
### 2026-10-23 12:11 UTC: investigating
Bandwidth teams are investigating intermittent port activation failures for Toll-Free ports. These orders may fail with an unexpected error code.

### 2026-10-23 13:40 UTC: monitoring
Teams are observing expected port activations and will continue to monitor for stability.

### 2026-10-23 14:57 UTC: resolved
This incident has been resolved.

### 2026-10-29 13:05 UTC: postmortem
Bandwidth has concluded its investigation of this issue and determined that between 11:09 UTC and 12:05 UTC on October 23, some Toll-Free port activation orders experienced errors. 
Due to the limited scope of impact, Bandwidth is closing this incident and this will be the extent of the information we will provide for this issue. If you have any questions, please contact us through the Bandwidth support portal. 
We are grateful you have entrusted Bandwidth as your communication partner and we are sorry if this issue resulted in any disruption to your services.

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