# Bandwidth Local Market Impairment - 554 - Longview, TX

- Provider: [Bandwidth](https://down.guide/bandwidth)
- Level: confirmed
- Impact: Major outage
- lasted 17h 5m
- started 2026-10-09 21:02 UTC
- 554 - Longview, TX
- id: DWN-4525ca8a8f
- Official page: https://stspg.io/7qxrs19hq7kl

## Root cause
> Our carrier has identified the cause of this incident and is working to complete repairs.

[Postmortem](https://stspg.io/7qxrs19hq7kl)

## Updates from Bandwidth
### 2026-10-09 21:02 UTC: investigating
We are experiencing an impairment on the Bandwidth network which may affect a portion of calls. We are currently working with our carrier for resolution.

### 2026-10-10 01:13 UTC: investigating
We are experiencing an impairment on the Bandwidth network which may affect a portion of calls. We are currently working with our carrier for resolution.

### 2026-10-10 04:59 UTC: investigating
We are continuing to investigate this issue.

### 2026-10-10 08:58 UTC: identified
Our carrier has identified the cause of this incident and is working to complete repairs.

### 2026-10-10 10:50 UTC: identified
Our carrier has identified the cause of this incident and is working to complete repairs.

### 2026-10-10 11:43 UTC: identified
Our carrier has identified the cause of this incident and is working to complete repairs.

### 2026-10-10 14:06 UTC: monitoring
We have observed services in this market have recovered and our carrier is finalizing repairs. This incident will be resolved when we confirm all repairs are complete.

### 2026-10-10 14:07 UTC: resolved
Our carrier has completed all necessary repairs and Bandwidth can confirm all services are restored. This incident is resolved.

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