# Voice Calling Incident - DFW

- Provider: [Bandwidth](https://down.guide/bandwidth)
- Level: confirmed
- Impact: Degraded
- lasted 2d 7h
- started 2026-05-12 14:58 UTC
- Inbound Calling (SIP) - United States, Outbound Calling (SIP) - United States
- us
- id: DWN-50bccf22c6
- Official page: https://stspg.io/tsngtbz61pkv

## Updates from Bandwidth
### 2026-05-12 14:58 UTC: investigating
Bandwidth teams are investigating in incident impacting Inbound and Outbound voice calls in our DFW Data Center.

### 2026-05-12 15:21 UTC: identified
Teams have identified the source of this incident and are working to restore expected calling behavior. 
 Note: This incident impacts a very small subset of customers transversing voice traffic via the DFW Data Center.

### 2026-05-12 20:34 UTC: identified
Teams have identified the source of this incident and are working to restore expected calling behavior. 
 Note: This incident impacts a very small subset of customers transversing voice traffic via the DFW Data Center.

### 2026-05-14 21:22 UTC: monitoring
Teams are observing expected network behavior and will monitor for stability.

### 2026-05-14 22:23 UTC: resolved
This incident has been resolved.

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