# Australia based SMS Messaging Incident

- Provider: [Bandwidth](https://down.guide/bandwidth)
- Level: confirmed
- Impact: Degraded
- lasted 3h 40m
- started 2026-10-20 16:22 UTC
- International A2P Platform (SMPP), International A2P Platform (HTTP)
- au
- id: DWN-52fe8be678
- Official page: https://stspg.io/6byd9rrvqv19

## Updates from Bandwidth
### 2026-10-20 16:22 UTC: investigating
Bandwidth teams are investigating an incident impacting Inbound and Outbound SMS messaging to Australia based destinations. Outbound messages may not result delivery receipts, inbound messages may not deliver as expected.

### 2026-10-20 17:03 UTC: identified
Teams have identified the source of this incident as an off-network vendor condition. Teams are working with the impacted vendor to restore expected messaging behaviors.

### 2026-10-20 18:45 UTC: monitoring
Teams are observing expected messaging behavior and are monitoring for stability.

### 2026-10-20 20:02 UTC: resolved
This incident has been resolved.

### 2026-10-21 09:20 UTC: postmortem
Between 14:45 UTC and 17:16 UTC on October 20, 2026, Inbound and Outbound SMS messaging to Australia based destinations experienced missing delivery receipts and failed or timed-out messages. 
Bandwidth is continuing to investigate this issue to identify all actions necessary to prevent this from recurring and will update this post with an Incident Report after investigations have concluded. 
We are grateful you have entrusted Bandwidth as your communication partner and we are sorry if this issue resulted in any disruption to your services.

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