# Voice Authentication Incident - Pindrop

- Provider: [Bandwidth](https://down.guide/bandwidth)
- Level: confirmed
- Impact: Degraded
- lasted 1h 39m
- started 2026-10-22 15:14 UTC
- Inbound Calling (SIP) - United States
- us
- id: DWN-63484aa49f
- Official page: https://stspg.io/t14m827l0trx

## Updates from Bandwidth
### 2026-10-22 15:14 UTC: identified
Bandwidth teams have identified an off-network incident impacting our inbound Voice Authentication services. The impacted vendor is working to restore expected voice authentication behaviors.

### 2026-10-22 16:53 UTC: resolved
This incident has been resolved.

### 2026-10-23 08:36 UTC: postmortem
Between 00:00 UTC on October 21 and 16:05 UTC on October 22, some inbound calls using Voice Authentication services in the US region failed to complete. 
Bandwidth has concluded its investigation of this issue and details can be found in the following Incident Report: \[https://www.bandwidth.com/support/en/articles/17756424-20261022-voice-us-pindrop-inbound-call-failures-after-siprec-release.\](https://www.bandwidth.com/support/en/articles/17756424-20261022-voice-us-pindrop-inbound-call-failures-after-siprec-release.) 
We are grateful you have entrusted Bandwidth as your communication partner and we are sorry if this issue resulted in any disruption to your services.

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