# Help Center Ticketing Incident - Email to Ticket

- Provider: [Bandwidth](https://down.guide/bandwidth)
- Level: confirmed
- Impact: Partial outage
- lasted 16h 15m
- started 2026-04-08 19:00 UTC
- Ticketing Support, Help Center
- id: DWN-79223fd5ba
- Official page: https://stspg.io/pf9tmlscnfjy

## Updates from Bandwidth
### 2026-04-08 19:00 UTC: investigating
Bandwidth teams are observing a vendor incident where email-to-ticket functionality is not generating a ticket as expected. Customers are encouraged to open a ticket via our Help Center Portal with the assistance of Synthi.

### 2026-04-08 19:29 UTC: identified
Bandwidths vendor has identified the sourced of this intermittent incident and are working to restore expected email behavior. While this incident is intermittent in nature, we still encourage customers to open a ticket via our Help Center Portal with the assistance of Synthi.

### 2026-04-09 11:14 UTC: resolved
This incident has been resolved.

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