# Inbound Calling Incident

- Provider: [Bandwidth](https://down.guide/bandwidth)
- Level: confirmed
- Impact: Degraded
- lasted 5h 3m
- started 2026-10-07 19:20 UTC
- Inbound Calling (SIP) - United States, REST APIs - HTTP Voice - United States, REST APIs - SIP Voice - United States +1
- us
- id: DWN-7943b2f216
- Official page: https://stspg.io/xwb8h4ph3vb8

## Updates from Bandwidth
### 2026-10-07 19:20 UTC: investigating
Bandwidth teams are investigating an Inbound Calling incident where a subset of inbound calls from the Lumen network are failing to connect to the Bandwidth network. Teams and this partner are working to restore expected calling services.

### 2026-10-07 20:55 UTC: identified
Teams have identified the off network condition and are working to restore expected calling behaviors.

### 2026-10-07 22:52 UTC: monitoring
Teams are observing expected calling behavior and will monitor for stability.

### 2026-10-08 00:23 UTC: resolved
This incident has been resolved.

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