# Inbound Calling Incident

- Provider: [Bandwidth](https://down.guide/bandwidth)
- Level: confirmed
- Impact: Degraded
- lasted 9h 34m
- started 2026-10-06 11:59 UTC
- Inbound Calling (SIP) - United States, REST APIs - HTTP Voice - United States, REST APIs - SIP Voice - United States +1
- us
- id: DWN-7fbad5691e
- Official page: https://stspg.io/0zy6bz2f2ckw

## Updates from Bandwidth
### 2026-10-06 11:59 UTC: investigating
Bandwidth teams are investigating an Inbound Calling incident where a subset of inbound calls from the Lumen network are failing to connect to the Bandwidth network. Teams and this partner are working to restore expected calling services.

### 2026-10-06 13:02 UTC: identified
The source of this incident has been identified as an off-network condition. Bandwidth continues to work with Lumen as they work to restore their expected call handling behaviors.

### 2026-10-06 20:19 UTC: monitoring
Bandwidth teams are observing expected calling behaviors and will monitor for prolonged stability.

### 2026-10-06 21:33 UTC: resolved
This incident has been resolved.

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