# Voice Authentication Incident - Pindrop

- Provider: [Bandwidth](https://down.guide/bandwidth)
- Level: confirmed
- Impact: Partial outage
- lasted 5h 8m
- started 2026-11-03 22:59 UTC
- Inbound Calling (SIP) - United States
- us
- id: DWN-8adc3aace3
- Official page: https://stspg.io/v7q0lcbwztrz

## Updates from Bandwidth
### 2026-11-03 22:59 UTC: investigating
Bandwidth teams have identified an incident impacting our inbound Voice Authentication services. Teams are working to restore expected voice authentication behaviors.

### 2026-11-04 03:01 UTC: monitoring
Teams are observing expected verification behavior and will monitor for prolonged stability.

### 2026-11-04 04:07 UTC: resolved
This incident has been resolved.

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