# Bandwidth App & Global Portal Incident - Reporting

- Provider: [Bandwidth](https://down.guide/bandwidth)
- Level: confirmed
- Impact: Degraded
- lasted 4h 16m
- started 2026-04-03 17:11 UTC
- Bandwidth App, Bandwidth International (fka Voxbone) Portal
- eu
- id: DWN-b62474c5bd
- Official page: https://stspg.io/txb3qx1qtwjh

## Updates from Bandwidth
### 2026-04-03 17:11 UTC: investigating
Beth teams are investigating an incident where reporting in the Bandwidth app and legacy global portal, particularly EU based CDR reports, are not populating as expected. Teams are working to restore expected reporting behavior.

### 2026-04-03 18:53 UTC: investigating
We are continuing to investigate this issue.

### 2026-04-03 20:26 UTC: investigating
We are continuing to investigate this issue.

### 2026-04-03 21:27 UTC: resolved
This incident has been resolved.

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