# Voice Authentication Incident - Pindrop

- Provider: [Bandwidth](https://down.guide/bandwidth)
- Level: confirmed
- Impact: Degraded
- lasted 2h 39m
- started 2026-06-02 15:29 UTC
- Inbound Calling (SIP) - United States
- us
- id: DWN-b8f16ffae9
- Official page: https://stspg.io/4y9y8dd0q471

## Updates from Bandwidth
### 2026-06-02 15:29 UTC: investigating
Bandwidth teams have identified an off-network incident impacting our inbound Voice Authentication services. The impacted vendor is working to restore expected voice authentication behaviors.

### 2026-06-02 18:06 UTC: investigating
Bandwidth teams have identified an off-network incident impacting our inbound Voice Authentication services. The impacted vendor is working to restore expected voice authentication behaviors.

### 2026-06-02 18:07 UTC: resolved
This incident has been resolved.

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