# Highrise is having some trouble

- Provider: [Basecamp](https://down.guide/basecamp)
- Level: confirmed
- Impact: Partial outage
- lasted 48m
- started 2024-10-17 19:18 UTC
- Highrise
- id: DWN-335c86065a
- Official page: https://www.37status.com/incidents/65

## Updates from Basecamp
### 2024-10-17 19:18 UTC: investigating
Highrise is having some trouble. We're currently investigating and very sorry for this trouble.

### 2024-10-17 19:28 UTC: investigating
Highrise is having trouble loading some pages. We're still investigating the root cause.

### 2024-10-17 19:39 UTC: investigating
Highrise is having trouble loading contacts, tasks and some other pages. We're continuing to investigate the root cause. We're so sorry for this trouble!

### 2024-10-17 19:56 UTC: investigating
Highrise is still having some trouble. Searching/jumping to contacts is causing errors. We're continuing to investigate and very sorry for the trouble today.

### 2024-10-17 20:05 UTC: resolved
We've remediated the issue and Highrise is working well now. We will continue to look into the root cause. Sorry for the problems today!

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