# Basecamp 4 user preferences are having trouble.

- Provider: [Basecamp](https://down.guide/basecamp)
- Level: confirmed
- Impact: Degraded
- lasted 1h 56m
- started 2024-02-08 16:08 UTC
- Basecamp 5
- us
- id: DWN-46a22dc8b1
- Official page: https://www.37status.com/incidents/62

## Updates from Basecamp
### 2024-02-08 16:08 UTC: investigating
We're currently looking into some issues with user preferences (things like avatar, themes, etc.) in Basecamp 4. So sorry for the trouble.

### 2024-02-08 16:37 UTC: identified
We've discovered the root cause and are actively working on a fix. No ETA yet, but we're on the case. Stay tuned. Thanks for bearing with us, folks.

### 2024-02-08 17:10 UTC: identified
We are continuing to work on a fix for this issue. Thanks so much for your patience.

### 2024-02-08 17:54 UTC: monitoring
Basecamp 4 user preferences have been fixed. We will continue to monitor these closely. Sorry for the trouble, and thanks again for your patience.

### 2024-02-08 18:04 UTC: resolved
This incident has been resolved.

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