# Basecamp 4 is having trouble

- Provider: [Basecamp](https://down.guide/basecamp)
- Level: confirmed
- Impact: Degraded
- lasted 15m
- started 2025-11-07 15:16 UTC
- Basecamp 5
- us
- id: DWN-753b56b63e
- Official page: https://www.37status.com/incidents/68

## Updates from Basecamp
### 2025-11-07 15:16 UTC: investigating
Basecamp 4 is having trouble loading chats and notifications. We're looking into the root cause now. We're sorry for the trouble, folks.

### 2025-11-07 15:19 UTC: identified
We've discovered the root cause and are actively working on a fix for the trouble with Campfires and Notifications. No ETA yet, but we're on the case. Stay tuned. Thanks for bearing with us, folks.

### 2025-11-07 15:23 UTC: monitoring
We have identified the issue and we have made a change. The issue with Campfires and Notifications has improved, but we're still monitoring the situation. Sorry for the trouble, folks.

### 2025-11-07 15:30 UTC: resolved
Basecamp 4 is working properly now. We're so sorry for the interruption today, folks.

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