# HEY is down

- Provider: [Basecamp](https://down.guide/basecamp)
- Level: confirmed
- Impact: Major outage
- lasted 25m
- started 2023-11-21 16:32 UTC
- HEY
- us
- id: DWN-7693b5b674
- Official page: https://www.37status.com/incidents/60

## Updates from Basecamp
### 2023-11-21 16:32 UTC: investigating
HEY is having some trouble. We're looking into the root cause and will keep you posted here. We're so sorry for the interruption, everyone.

### 2023-11-21 16:35 UTC: identified
We've discovered the root cause and are actively working on a fix for the trouble with HEY. No ETA yet, but we're on the case. Stay tuned. Thanks for bearing with us, folks.

### 2023-11-21 16:54 UTC: monitoring
HEY's back up and running. You may see some delayed emails. We're working to get those flowing.

### 2023-11-21 16:58 UTC: resolved
HEY's back up and running. We're keeping an eye on things to make sure those emails are flowing smoothly again. Thanks for your patience folks.

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