# HEY inbound email delay

- Provider: [Basecamp](https://down.guide/basecamp)
- Level: confirmed
- Impact: Degraded
- lasted 20m
- started 2020-09-11 16:24 UTC
- HEY
- id: DWN-7a26015fa1
- Official page: https://www.37status.com/incidents/41

## Updates from Basecamp
### 2020-09-11 16:24 UTC: monitoring
We're seeing some delays with inbound emails in HEY that were sent between 15:45-16:05 UTC (10:45-11:05am CST). The root cause has been fixed, but you may see some delays in emails if they were sent to you in this 20 minute span.

### 2020-09-11 16:44 UTC: resolved
This incident has been resolved.

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