# Inbound emails are delayed

- Provider: [Basecamp](https://down.guide/basecamp)
- Level: confirmed
- Impact: Degraded
- lasted 32m
- started 2025-02-07 15:50 UTC
- HEY
- id: DWN-956a9ad35a
- Official page: https://www.37status.com/incidents/66

## Updates from Basecamp
### 2025-02-07 15:50 UTC: investigating
HEY is having some trouble with inbound emails being delayed. We're looking into the root cause and will keep you posted here. We're so sorry for the interruption, everyone.

### 2025-02-07 15:59 UTC: investigating
We're still investigating the trouble with inbound emails. Stay tuned for updates.

### 2025-02-07 16:08 UTC: identified
We have identified an issue and made a change. The issue with inbound emails is improving, but we're still monitoring the situation. Stay tuned for more updates.

### 2025-02-07 16:23 UTC: resolved
We've resolved the issue with inbound emails being delayed. We'll continue to monitor this closely. So sorry for the interruption today, folks.

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