# HEY is down

- Provider: [Basecamp](https://down.guide/basecamp)
- Level: confirmed
- Impact: Major outage
- lasted 15m
- started 2020-07-10 15:12 UTC
- HEY
- id: DWN-a79d75a07f
- Official page: https://www.37status.com/incidents/35

## Updates from Basecamp
### 2020-07-10 15:12 UTC: identified
We are mitigating current HEY performance issues and will update when we are back.

### 2020-07-10 15:19 UTC: identified
We have identified the problem and are working on a fix. More updates soon.

### 2020-07-10 15:21 UTC: monitoring
We have implemented a fix and are seeing things return to normal.

### 2020-07-10 15:27 UTC: resolved
HEY is now running normally. Sorry for the trouble.

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