# Hey Billing Errors

- Provider: [Basecamp](https://down.guide/basecamp)
- Level: confirmed
- Impact: Degraded
- lasted 35m
- started 2021-11-17 02:30 UTC
- HEY
- id: DWN-c01f69289d
- Official page: https://www.37status.com/incidents/47

## Updates from Basecamp
### 2021-11-17 02:30 UTC: investigating
We're investigating issues with our billing provider so some users may see errors when trying to update their billing details in Hey. We're actively investigating/tracking the issue with our provider now. We're so sorry for the trouble.

### 2021-11-17 03:06 UTC: resolved
Our billing provider has confirmed things are looking OK now. We've been able to confirm billing is working as expected in Hey again. Thanks for your patience, everyone.

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