# Basecamp 3 Campfire chat rooms are having trouble loading

- Provider: [Basecamp](https://down.guide/basecamp)
- Level: confirmed
- Impact: Partial outage
- lasted 40m
- started 2020-08-28 17:15 UTC
- Basecamp 5
- id: DWN-ca9a911680
- Official page: https://www.37status.com/incidents/37

## Updates from Basecamp
### 2020-08-28 17:15 UTC: investigating
Basecamp 3 is having trouble loading Campfire chat rooms. We're looking into the root cause and will keep you posted here. We're so sorry for the interruption, everyone.

### 2020-08-28 17:18 UTC: investigating
We are continuing to investigate this issue.

### 2020-08-28 17:24 UTC: investigating
We're still looking into the cause behind this chat outage (affecting both Pings and Campfire).

### 2020-08-28 17:31 UTC: investigating
We're still identifying the cause here for the chat outage. Really sorry about this, folks.

### 2020-08-28 17:36 UTC: identified
We have isolated the problem with Pings and Campfires and are working on the fix.

### 2020-08-28 17:41 UTC: identified
We are continuing to work on a fix for Pings and Campfires.

### 2020-08-28 17:51 UTC: identified
Campfire and Pings are still having trouble, but we've working on getting it fixed up. So sorry about this!

### 2020-08-28 17:55 UTC: resolved
Campfire and Pings are fixed and should be working normally. So sorry about the disruption today, everyone.

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