# HEY Email Delays

- Provider: [Basecamp](https://down.guide/basecamp)
- Level: confirmed
- Impact: Partial outage
- lasted 41m
- started 2024-04-04 05:36 UTC
- HEY
- id: DWN-fffc46b93a
- Official page: https://www.37status.com/incidents/63

## Updates from Basecamp
### 2024-04-04 05:36 UTC: investigating
HEY Email is currently experiencing delays right now. We're looking into the issue and will keep updating.

### 2024-04-04 05:42 UTC: investigating
HEY Email still has some delays; we're working on fixing things and will keep you posted here.

### 2024-04-04 05:48 UTC: investigating
We're still investigating the delay with emails. Stay tuned for updates.

### 2024-04-04 05:56 UTC: investigating
HEY inbound email is still processing, but we hope to be fully back up very soon.

### 2024-04-04 06:03 UTC: monitoring
A fix has been implemented and we're monitoring things.

### 2024-04-04 06:17 UTC: resolved
HEY is fully back and up and running. So sorry for the interruption, all.

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