- Level
- confirmed
- Worst impact
- Partial outage
- Regions
- us
- Down Index
- 35of 100
What to do
Check whether you use Better Stack in us. Check your stack
Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.Confirm your retries, queues and scheduled jobs caught up after the 5h 15m it lasted.
Anything that failed between 2025-11-16 13:55 UTC and 2025-11-16 19:10 UTC may need a replay.Subscribe to Better Stack's feed to hear about the next one first. RSS feed
https://down.guide/feed?provider=betterstack works in Slack (/feed subscribe), Discord feed bots and any RSS reader.
Updates from Better Stack 4
- update
We’re currently seeing intermittent timeout issues affecting some custom status pages. The first errors begin appearing around 1:55 PM UTC, with certain requests returning no response across multiple regions. We’re looking into this now and will share another update shortly.
provider
- update
The timeout issues are now resolved. We apply mitigations around 2:15 PM UTC, and affected status pages begin responding normally again. Thanks a lot for your patience while we work through this.
provider
- update
Following the earlier timeout issue, we’re seeing that a small subset of custom status pages did not fully recover after the initial fix at 2:15 PM UTC. Some of these pages are now encountering SSL-related errors, such as certificate validation failures or timeouts, due to an internal component not behaving correctly after the earlier disruption. We’re continuing to investigate and will share more updates as soon as we have them.
provider
- resolved
We’ve resolved an issue that caused some custom status pages to fail to load or return timeout errors. The problem was related to certificate handling workflow, which temporarily prevented certain pages from obtaining or refreshing their SSL certificates. All affected pages are now loading normally again. Thank you very much for your patience and understanding. Please let us know at hello@betterstack.com if you'd have any further questions.
provider
Reports count in aggregate; nothing about you is shown.
Corrections
None so far.
Something wrong on this page? Report an error or send us a note. Every fix is listed here.
Questions about DWN-469c80292f
Is Better Stack still down?
No, this incident was resolved 2025-11-16 19:10 UTC. For Better Stack's live state, see https://down.guide/betterstack.
How long did it last?
5h 15m, from 2025-11-16 13:55 UTC to 2025-11-16 19:10 UTC, by the times Better Stack posted.
What was affected?
Better Stack named in us.
What caused it?
Better Stack hasn't published a root cause. If it does, it shows here.
Where does this come from?
Better Stack's official status page, https://status.betterstack.com, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.