# Incorrectly sent out downtime notifications to single-region monitors due to intermittent Internet backbone issue

- Provider: [Better Stack](https://down.guide/betterstack)
- Level: confirmed
- Impact: Degraded
- lasted 39m
- started 2026-10-21 18:30 UTC
- Uptime backend processing health
- id: DWN-809b28ef66
- Official page: https://status.betterstack.com/incidents/1097882

## Updates from Better Stack
### 2026-10-21 18:30 UTC: degraded
An intermittent network issue between Tier 1 network providers one of our cloud provider relies on triggered incidents for customers relying on single-region uptime Monitors. We're sincerely sorry for the trouble. We think this is unacceptable and consider it a priority to make our incident detection even more robust to correctly detect partial intermittent backbone issues. 
To fully mitigate immediately, we recommend enabling more than 1-region for your monitors.
Need help? Let us know at hello@betterstack.com, we're here for you.

### 2026-10-21 19:09 UTC: resolved
The issue has been resolved. We apologize for the trouble
Need help? Please let us know at hello@betterstack.com

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