# QuickBooks Payments stores cannot transact

- Provider: [BigCommerce](https://down.guide/bigcommerce)
- Level: confirmed
- Impact: Partial outage
- lasted 3h 40m
- started 2026-10-05 18:45 UTC
- Checkout & Payment Processing
- id: DWN-11b88e12bc
- Official page: https://stspg.io/zb1cc7d194ww

## Updates from BigCommerce
### 2026-10-05 18:45 UTC: identified
The issue has been identified and a fix is being implemented.

### 2026-10-05 18:50 UTC: investigating
We are currently investigating this issue.

### 2026-10-05 20:02 UTC: identified
The issue has been identified and a fix is being implemented.

### 2026-10-05 21:34 UTC: identified
We are continuing to work on a fix for this issue.

### 2026-10-05 22:16 UTC: monitoring
we have deployed a fix and are monitoring the issue.

### 2026-10-05 22:24 UTC: resolved
incident resolved, merchants can disconnect and reconnect their quickbooks now

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