# Slow response times on some requests

- Provider: [BigCommerce](https://down.guide/bigcommerce)
- Level: confirmed
- Impact: Degraded
- lasted 42m
- started 2026-10-12 01:58 UTC
- API & Webhooks, Control Panel, Storefront
- id: DWN-14adf7987b
- Official page: https://stspg.io/wtb6sdlmb4cx

## Updates from BigCommerce
### 2026-10-12 01:58 UTC: investigating
Commerce engineers are investigating slow response times on some requests around product images.

### 2026-10-12 02:34 UTC: monitoring
A fix has been implemented and we are monitoring the results.

### 2026-10-12 02:39 UTC: resolved
This incident has been resolved.

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