# B2B Ninja Quote emails are failing to send

- Provider: [BigCommerce](https://down.guide/bigcommerce)
- Level: confirmed
- Impact: Degraded
- lasted 2d 6h
- started 2026-06-29 10:00 UTC
- Email
- id: DWN-1e7fdb9aba
- Official page: https://stspg.io/yvd7ldx0bjp3

## Updates from BigCommerce
### 2026-06-29 10:00 UTC: investigating
We are currently investigating this issue.

### 2026-06-30 16:11 UTC: identified
The issue has been identified and a fix is being implemented.

### 2026-06-30 17:50 UTC: identified
We are continuing to work on a fix for this issue.

### 2026-06-30 18:24 UTC: identified
We've escalated the issue to our third party email service. We're working with them to get this resolved.

### 2026-06-30 22:59 UTC: identified
We are continuing to work with the third party email service to get this resolved. The escalation is still ongoing.

### 2026-07-01 01:36 UTC: identified
The issue is still under active escalation with the third-party email service provider. We continue to work closely with their team and will share updates as they become available.

### 2026-07-01 05:15 UTC: identified
The issue remains under active escalation with the third-party email provider. We're working with their team and will provide updates as soon as they are available.

### 2026-07-01 06:00 UTC: monitoring
The issue has been identified and resolved by the third party email service and functionality is restored. We're working on re-triggering the emails that were not sent during this outage.

### 2026-07-01 16:00 UTC: resolved
The email issue affecting B2B Ninja is resolved and quotes are sending normally again.
Quotes sent during the outage (June 29, 2026, 10:00 PM UTC – July 1, 2026, 6:00 AM UTC) may not have gone out. They appear in the dashboard, but the customer may see them stuck as "pending" on the storefront.
To fix an affected quote: open it, click Edit, then click Send Quote. This re-sends the email and restores the customer's view. Quotes already showing as sent need no action.
We apologize for the disruption. If a quote still looks wrong after re-sending, contact support.

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