# Search is returning server errors for a subset of stores

- Provider: [BigCommerce](https://down.guide/bigcommerce)
- Level: confirmed
- Impact: Degraded
- lasted 2h 30m
- started 2026-10-05 16:40 UTC
- Storefront
- id: DWN-226940b129
- Official page: https://stspg.io/n9thvlt5s6gf

## Updates from BigCommerce
### 2026-10-05 16:40 UTC: investigating
We are currently investigating this issue.

### 2026-10-05 16:45 UTC: identified
The issue has been identified and a fix is being implemented.

### 2026-10-05 16:47 UTC: monitoring
A fix has been implemented and we are monitoring the results.

### 2026-10-05 17:50 UTC: monitoring
Search errors are resolved, but we are addressing an indexing delay stemming from this incident. Recent changes for affected stores may take longer to appear in search.

### 2026-10-05 19:11 UTC: resolved
This incident has been resolved.

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