# Impossible to vault payment instrument when credit cart option is disabled in the PayPal Commerce and BigCommerce Payments integrations

- Provider: [BigCommerce](https://down.guide/bigcommerce)
- Level: confirmed
- Impact: Degraded
- lasted 5h 55m
- started 2026-08-04 15:32 UTC
- id: DWN-28dcb0078a
- Official page: https://stspg.io/hvjsk73y8tcc

## Updates from BigCommerce
### 2026-08-04 15:32 UTC: investigating
Commerce Engineers are investigating an issue impacting PayPal Account Vaulted instrument creation when the Credit Cards feature is disabled in the PayPal Commerce and BigCommerce Payments integrations.

### 2026-08-04 15:56 UTC: identified
Commerce Engineers have found the root cause of this issue for both the PayPal Commerce and BigCommerce Payments integrations, and are developing a fix.

### 2026-08-04 18:21 UTC: identified
Commerce engineers are continuing to work on a fix for this issue.

### 2026-08-04 20:19 UTC: identified
Commerce engineers have identified a fix for this issue.

### 2026-08-04 21:28 UTC: resolved
The fix for this issue has been deployed to production and PayPal vaulting is working as expected.

---
down.guide reads providers' official status pages every minute and adds its own evidence, always labeled. Free, no account. Agents: MCP at https://down.guide/mcp, REST at https://down.guide/api/v1, feeds at https://down.guide/feed. Built by Sazabi (https://sazabi.com/?utm_source=down-guide&utm_medium=markdown).