# Card payment issues for Bank of New Zealand provider (3DS)

- Provider: [BigCommerce](https://down.guide/bigcommerce)
- Level: confirmed
- Impact: Degraded
- lasted 21m
- started 2026-06-17 06:25 UTC
- Checkout & Payment Processing
- id: DWN-2ae6ba0976
- Official page: https://stspg.io/6wjvpxkl1rhn

## Updates from BigCommerce
### 2026-06-17 06:25 UTC: investigating
BigCommerce engineers are currently investigating an issue affecting credit card payments for cardholders using Bank of New Zealand (BNZ) provider, particularly during 3D Secure (3DS) authentication. Affected shoppers may be unable to complete checkout on impacted stores.

### 2026-06-17 06:42 UTC: identified
The issue has been identified and a fix is being implemented.

### 2026-06-17 06:47 UTC: resolved
This issue has now been resolved.

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