# Storefront Search Stability Issues for Subset of US Stores

- Provider: [BigCommerce](https://down.guide/bigcommerce)
- Level: confirmed
- Impact: Degraded
- lasted 33m
- started 2026-10-14 09:08 UTC
- Storefront
- us
- id: DWN-2c2ad94baa
- Official page: https://stspg.io/z5gwxnzkgkfh

## Updates from BigCommerce
### 2026-10-14 09:08 UTC: identified
Commerce Engineers are investigating an issue impacting latency and availability of storefront search requests for a subset of US stores.

### 2026-10-14 09:09 UTC: investigating
We are currently investigating this issue.

### 2026-10-14 09:15 UTC: monitoring
A fix has been implemented and we are continuing to actively monitor search stability.

### 2026-10-14 09:42 UTC: resolved
This incident has been resolved.

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