# Inaccurate product stock on category pages

- Provider: [BigCommerce](https://down.guide/bigcommerce)
- Level: confirmed
- Impact: Partial outage
- lasted 2h 57m
- started 2026-09-23 20:16 UTC
- Storefront
- id: DWN-349081aaec
- Official page: https://stspg.io/gls2fptb1xzp

## Updates from BigCommerce
### 2026-09-23 20:16 UTC: investigating
We have received reports of products appearing as "out of stock" on category pages. Commerce engineers are investigating this issue.

### 2026-09-23 21:32 UTC: investigating
We are continuing to investigate this issue.

### 2026-09-23 22:30 UTC: investigating
We are continuing to investigate this issue.

### 2026-09-23 23:13 UTC: investigating
This issue has resolved.

### 2026-09-23 23:14 UTC: resolved
This incident has been resolved.

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