# Issue impacting checkout on a subset of stores

- Provider: [BigCommerce](https://down.guide/bigcommerce)
- Level: confirmed
- Impact: Degraded
- lasted 4h 36m
- started 2026-07-09 22:54 UTC
- Checkout & Payment Processing
- id: DWN-37ec6f2552
- Official page: https://stspg.io/kdn6qsxmtb9c

## Updates from BigCommerce
### 2026-07-09 22:54 UTC: investigating
Commerce Engineers are investigating an issue affecting some stores using shipping zones configured for a selection of states/provinces, which may cause errors on the checkout page. Our team is actively investigating and working on a fix.

### 2026-07-09 22:56 UTC: investigating
We are continuing to investigate this issue.

### 2026-07-10 01:14 UTC: identified
Commerce engineers identified the cause of checkout errors affecting some stores using state/province shipping zones. We'll confirm once fully resolved.

### 2026-07-10 02:51 UTC: monitoring
A fix has been implemented and we are monitoring the result.

### 2026-07-10 03:30 UTC: resolved
This incident has been resolved.

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