# Missing Data in Analytics Reports

- Provider: [BigCommerce](https://down.guide/bigcommerce)
- Level: confirmed
- Impact: Degraded
- lasted 47m
- started 2026-05-21 17:30 UTC
- Reporting & Analytics
- id: DWN-4154cbedd6
- Official page: https://stspg.io/tl8hgpnykt64

## Updates from BigCommerce
### 2026-05-21 17:30 UTC: investigating
BigCommerce Engineers are investigating an issue where analytics data is missing from the Control Panel Analytics Reports for a subset of stores.

### 2026-05-21 17:39 UTC: investigating
We are continuing to investigate this issue.

### 2026-05-21 18:18 UTC: identified
We identified two short periods of degraded visit tracking today, each under approximately 30 minutes. During these windows, visit processing was significantly reduced and some visit data was not recorded.
Affected areas:
Visit reports and Conversion reports may show incomplete data for the impacted periods.
The issue has been mitigated and processing has returned to normal.

### 2026-05-21 18:18 UTC: resolved
This incident has been resolved.

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